Do your highly trained staff find themselves dealing with small issues clients could handle themselves with a little coaching and support?                                      By helping your clients gain the tools required to build their decision making and communication skills you will benefit through-

• Less staff turnover saving valuable training costs.
• Productive and engaged staff able to address the more complicated inquiries.
• Far less time spent on issues clients can deal with themselves.
• Staff would be able to handle a larger client base.
• Your business would be recognized by clients as being progressive in developing collaborative relationships.
• Referrals from clients would increase. 
• Mental well being of staff would be enhanced when not required to counsel clients about issues they can solve themselves.

We provide two online self- directed programs specifically for Caregivers designed to help them with the smaller decisions that often take up valuable staff resources. An inability to know who to turn to, how to cope and how to recognize avenues of assistance can lead to Caregivers developing mental and physical illness.  This invariably ends up taking the time of your staff as they look for solutions. A client base who are educated in solving any smaller  issues themselves will result in the following changes leading to better mental health all round. 

• Your clients will learn to put forward viable solutions to pressing problems affecting their role, giving your staff a mutual direction to pursue. 
• Your clients will recognize the value of treating your staff member as a part of their support team.
• They will communicate in a less confrontational way than may be the case if their frustration and concerns cannot be communicated clearly.
• Loyalty of both staff and clients will be enhanced in a mentally healthy environment.
• Training will be optimal for client/staff relationships as opposed to training new staff through high turnover due to Compassion fatigue.

If you would like to offer this solution to your clients as a part of their commitment to your Company and reap the benefits for your business, give us a call. Perhaps you see an option for partnering in the delivery of the strategies so important to the mental welfare of your caregiver clients.

Vivienne Armstrong

CEO